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Terms & Conditions

Terms & Conditions – Home Boarding

All bookings, whether confirmed or pending, are subject to the below terms and conditions

  1. General terms
    • You confirm you are the legal owner of the dog.
    • Happy Petz will treat all personal information confidentially and will not pass on any details to any third parties.
    • Happy Petz do not take Home Boarding bookings more than 1 year in advance.
    • Owner gives permission for Happy Petz to take photos and videos of your dog(s) while they are in our care.
    • Photos and videos taken of dogs in Happy Petz care are intellectual property of Happy Petz and we reserve the right to use them as necessary.
    • All dogs must arrive and leave on lead using the front door only.
    • All dogs must be microchipped and the number supplied to Happy Petz before boarding.
  1. Charges
  • Charges will be set out to the owner in full at the time of booking. The owner will be deemed to have accepted these charges upon confirmation of the booking.
  • Prices may vary from those set out on the website.
  • Home Boarding final balance payments (amount due after deposit paid) are due via Bank transfer by 10pm the day before the check in date. Alternatively, cash can be accepted at check-in if agreed beforehand.
  • All dogs are charged for the day of arrival regardless of time of arrival.
  • Dogs collected before 12pm on day of departure will be given a half day discount. Dogs collected after 12pm will be charged for the full day.
  • (The above terms, 2.4 and 2.5, do not apply to Home Board Trials. Please see section 5.3)
  • Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day are charged at twice the normal rate.
  • Happy Petz can offer payment plans if needed. Terms are individually agreed with client.
  • If you require your dog to be the only dog (alongside the resident dog) additional fees may be applied.
  • Any items that are bought during a dogs board, and that were agreed upon through communication with the owner, must be reimbursed to Happy Petz upon collection.
  • If dog is collected before check out date, no refund will be given for the dates not boarded.
  • If you don’t drop off / pick up dog at the pre-arranged time, then an additional fee may be added and must be paid on collection.
  1. Deposits
  • Upon booking Home Boarding, a 50% deposit is required. This is worked out as 50% of the cost for each day booked.
  • All deposits are non-refundable and non-transferable.
  • Deposits are due on receipt of invoice.
  • Dates can be held for 48hrs but will then be released if no deposit has been received.
  1. Cancellations
  • The cancellation policy for Home Boarding is as follows:-
    1a If cancellation is given in writing between 14 days and 8 days prior to the booking you will be charged 50% of the final balance fee.
    4.1b If cancellation is given in writing at or less than 7 days prior to the booking you will be charged the full final balance fee.
  • Deposits will be returned for any future stays cancelled due to death of the dog.
  • Happy Petz reserve the right to cancel a booking without any liability to Happy Petz.
  • Deposits will be returned for any future stays cancelled due to a failed trial, as long as the dates are not within the cancellation period. This does not apply to trials failed due to withheld information from the owner.
  1. Home Board Trials
  • Every dog must complete and pass a 24hr trial before their first stay.
  • Trials run from 9am – 9am, Monday – Friday.
  • Trial stays are priced at £40 for 1 dog and £70 for two dogs.
  • Payment for a trial stay is due at receipt of invoice.
  • Trial payments are non-refundable non-transferable.
  • If a dog fails their trial then Happy Petz may require the owner to pick the dog up asap. Therefore, owner agrees to be available for the whole 24hr period in case they must collect the dog.
  • Happy Petz reserves the right to fail a dog on their trial for any reason they see fit.
  1. Your Dog
  • All dogs are expected to be trained and not over boisterous in the home.
  • Happy Petz do not accept dogs who:

6.1a Are not neutered.

6.1b Are under the age of 1 years old at trial date.

6.1c Are aggressive or reactive to either people or animals in any way.

6.1d Are not fully house-trained.

6.1e Show any form of Separation Anxiety or Separation Related Distress.

  • Dogs must be up to date on all core vaccinations and proof is required at check in.
  • Dogs must be up to date on the Kennel cough vaccine and proof is required at check in.
  • The kennel cough vaccine must have been given a minimum of 14 days before the check in date. Owner agrees that if the vaccine is given within this time period Happy Petz reserve the right to refuse board without refund.
  • Dogs must be up to date on all flea and worming treatments.
  • Owner must ensure dog is in good health and free from fleas at check in. Happy Petz will not accept dogs showing any signs of being unwell or of flea infestation.
  • Happy Petz will not accept any dogs that have had a contagious disease or condition within the last 30 days before check in date.
  • Owner must notify Happy Petz of any pre-existing conditions or allergies.
  • Happy Petz will endeavour to use the dogs registered veterinary surgery when possible. However, in cases of emergency, and where necessary, owner authorises Happy Petz to use Sandhole Vets for treatment.
  • Owner agrees that the dog will socialise with other dogs and accepts the risks involved.
  • Any dog not collected within 7 days of the departure date, without contact from owner, will be re-homed.
  1. Our Property
  • Dogs are not allowed upstairs while Boarding.
  • Owner gives permission to board their dog with other dogs and to share communal areas with other dogs.
  • Dog must not be known to chew, scratch or destroy furniture or house fittings.
  • Owners are held responsible for any damage to property or possessions, other than reasonable wear and tear, caused by their dog during their board. The cost for any and all damage must be reimbursed to Happy Petz upon collection.
  • Costs may cover the item itself, any repairs and/or any replacements.
  1. Termination of stay and Emergency Contacts
  • Owners must provide at least one emergency contact before boarding commences. Details include name, address, phone number and email address.
  • Emergency contacts must live in England, be contactable for the duration of the boarding dates, and be able to take over the care of the dog in cases of emergency or termination of stay.
  • Owner agrees that they are responsible for ensuring their emergency contact meets the above criteria and is sufficient.
  • In the event of a problem or emergency arising, Happy Petz will contact the owner first and then the emergency contact. However, Happy Petz may not wait for a response from the owner before contacting the emergency contact.
  • If the emergency contact is not available, owner accepts your dog will be placed in a dog boarding kennels until your return. This will be subject to a transfer charge of £20 payable by the owner on return. Any additional fees charged by the kennels will be payable by the owner.
  • Owner agrees that if the dogs behaviour becomes uncontrollable, destructive or unreasonable the board will be terminated and no refund will be given.
  1. Insurance and Liability
  • Happy Petz is fully insured, DBS checked, and first aid trained.
  • We recommend but do not insist that the dog is insured against sickness, accident or injury and for third party liability prior to boarding.
  • We recommend but do not insist that the owner takes out appropriate holiday insurance prior to boarding.
  • All bookings made with Happy Petz are not directly linked to holiday or travel bookings.
  • Happy Petz will take every precaution to ensure the dog is happy and safe, but Happy Petz do not accept any responsibility for illness, injuries, loss/escapes, or death of the dog while in Happy Petz care. Unless the cause can be proven to be due to negligence on part of Happy Petz.
  • Owner is responsible for any and all veterinary fees while the dog is in Happy Petz care.
  • Owner is liable for any medical care expenses and damages that result from injuries caused by their dog either to another animal or person while in Happy Petz care.
  • Happy Petz take no responsibility for belongings (ie beds, toys etc) left in our care.
  1. Pet Taxi
  • Happy Petz will only transport dogs with permission from owner or in cases of emergency.
  • Owner recognises the risks associated with Happy Petz transporting your dogs and you expressly relinquish Happy Petz of any and all claims against them
  1. Portal Details
  • Owner must provide full, honest and detailed information on Happy Petz online portal before check-in.
  • Owner agrees to keep Happy Petz informed of any changes.
  • Failure on the owners part to disclose any information which, in Happy Petz view, renders the dog unsuitable for boarding will amount to a breach of conditions and termination of the dogs stay without refund.



Terms & Conditions – Daycare

All bookings, whether confirmed or pending, are subject to the below terms and conditions

  1. General terms
    • You confirm you are the legal owner of the dog.
    • Happy Petz will treat all personal information confidentially and will not pass on any details to any third parties.
    • Happy Petz do not take Daycare bookings more than two months in advance.
    • Owner gives permission for Happy Petz to take photos and videos of your dog(s) while they are in our care.
    • Photos and videos taken of dogs in Happy Petz care are intellectual property of Happy Petz and we reserve the right to use them as necessary.
    • All dogs must arrive and leave on lead using the front door only.
    • All dogs must be microchipped and the number supplied to Happy Petz before boarding.
  1. Charges
  • Charges will be set out to the owner in full at the time of booking. The owner will be deemed to have accepted these charges upon confirmation of the booking.
  • Prices may vary from those set out on the website.
  • There is no deposit needed to book in Daycare dates.
  • Daycare dates are invoiced for on the Friday of that week with payment due by end of day of the Sunday of that same week.
  • Payment can be taken via bank transfer or cash.
  • If payment is not made by due date, then an additional fee may be added for each day thereafter until payment is received.
  • Weekends and Bank Holidays are charged at time and a half with the exception of Good Friday, Easter Monday, Christmas Day, Boxing Day and New Years Day which are charged at twice the normal rate.
  • Easter Weekend, Christmas Eve and New Years Eve are also charged at twice the normal rate.
  • If you require your dog to be the only dog (alongside the resident dog) additional fees may be applied.
  • Any items that are bought during a dogs stay, and that were agreed upon through communication with the owner, must be reimbursed to Happy Petz and will be added to the invoice.
  1. Cancellations
  • The cancellation policy for Daycare is as follows:

3.1a If cancellation is given in writing between 14 days and 8 days prior to the booking you will be charged 50% of the full fee.

3.1b If cancellation is given in writing at or less than 7 days prior to the booking you will be charged the full fee.

  • Happy Petz reserve the right to cancel a booking without any liability to Happy Petz.
  1. Trials
  • Every dog must pass a trial day before their first daycare stay.
  • Payment for a trial day is due at receipt of invoice.
  • Trial payments are non-refundable and non-transferable.
  • If a dog fails their trial then Happy Petz may require the owner to pick the dog up asap. Therefore, owner agrees to be available for the whole period in case they must collect the dog.
  • Happy Petz reserves the right to fail a dog on their trial for any reason they see fit.
  1. Your Dog
  • All dogs are expected to be trained and not over boisterous in the home.
  • Happy Petz do not accept dogs who…

5.1a Are not neutered.

5.1b Are under the age of 1 years old at trial date.

5.1c Are aggressive or reactive to either people or animals in any way.

5.1d Are not fully house-trained.

5.1e Show any form of Separation Anxiety or Separation Related Distress.

  • Dogs must be up to date on all core vaccinations and proof is required at check in.
  • Dogs must be up to date on the Kennel cough vaccine and proof is required at check in.
  • The kennel cough vaccine must have been given a minimum of 14 days before the check in date. Owner agrees that if the vaccine is given within this time period Happy Petz reserve the right to refuse daycare with charges still due.
  • Dogs must be up to date on all flea and worming treatments.
  • Owner must ensure dog is in good health and free from fleas at check in. Happy Petz will not accept dogs showing any signs of being unwell or of flea infestation.
  • Happy Petz will not accept any dogs that have had a contagious disease or condition within the last 30 days before check in date.
  • Owner must notify Happy Petz of any pre-existing conditions or allergies.
  • Happy Petz will endeavour to use the dogs registered veterinary surgery when possible. However, in cases of emergency, and where necessary, owner authorises Happy Petz to use Sandhole Vets for treatment.
  • Owner agrees that the dog will socialise with other dogs and accepts the risks involved.
  • Any dog not collected within 7 days of the departure date, without contact from owner, will be re-homed.
  1. Our Property
  • Dogs are not allowed upstairs during their stay.
  • Owner gives permission for their dog to share communal areas with other dogs.
  • Dog must not be known to chew, scratch or destroy furniture or house fittings.
  • Owners are held responsible for any damage to property or possessions, other than reasonable wear and tear, caused by their dog during their board. The cost for any and all damage must be reimbursed to Happy Petz upon collection.
  • Costs may cover the item itself, any repairs and/or any replacements.
  1. Termination of stay and Emergency Contacts
  • Owner must provide at least one emergency contact before daycare commences. Details include name, address, phone number and email address.
  • Emergency contacts must live in England, be contactable for the duration of all daycare dates booked, and be able to take over the care of the dog in cases of emergency or termination of stay.
  • Owner agrees that they are responsible for ensuring their emergency contact meets the above criteria and is sufficient.
  • In the event of a problem or emergency arising Happy Petz will contact the owner first and then the emergency contact. However, Happy Petz may not wait for a response from the owner before contacting the emergency contact.
  • Owner agrees that if the dogs behaviour becomes uncontrollable, destructive or unreasonable the stay will be terminated and charges are still due.
  1. Insurance and Liability
  • Happy Petz is fully insured, DBS checked, and first aid trained.
  • We recommend but do not insist that the dog is insured against sickness, accident or injury and for third party liability prior to boarding.
  • All bookings made with Happy Petz are not directly linked to travel bookings.
  • Happy Petz will take every precaution to ensure the dog is happy and safe, but Happy Petz do not accept any responsibility for illness, injuries, loss/escapes, or death of the dog while in Happy Petz care. Unless the cause can be proven to be due to negligence on part of Happy Petz.
  • Owner is responsible for any and all veterinary fees while the dog is in Happy Petz care.
  • Owner is liable for any medical care expenses and damages that result from injuries caused by their dog either to another animal or person while in Happy Petz care.
  • Happy Petz take no responsibility for belongings (ie beds, toys etc) left in our care.
  1. Pet Taxi
  • Happy Petz will only transport dogs with permission from owner or in cases of emergency.
  • Owner recognises the risks associated with Happy Petz transporting your dogs and you expressly relinquish Happy Petz of any and all claims against them
  1. Portal Details
  • Owner must provide full, honest and detailed information on Happy Petz online portal before check-in.
  • Owner agrees to keep Happy Petz informed of any changes.
  • Failure on the owners part to disclose any information which, in Happy Petz view, renders the dog unsuitable for daycare will amount to a breach of conditions and termination of the dogs stay with charges still due.



Terms & Conditions – Dog Walking

All bookings, whether confirmed or pending, are subject to the below terms and conditions

  1. General terms
    • You confirm you are the legal owner of the dog.
    • Happy Petz will treat all personal information confidentially and will not pass on any details to any third parties.
    • Happy Petz do not take Dog Walking booking more than three months in advance
    • Owner gives permission for Happy Petz to take photos and videos of your dog(s) while they are in our care.
    • Photos and videos taken of dogs in Happy Petz care are intellectual property of Happy Petz and we reserve the right to use them as necessary.
    • All dogs will be taken from and returned to your property on lead.
    • All dogs must be microchipped and the number supplied to Happy Petz before commencement of walks.
  1. Charges
  • Charges will be set out to the owner in full at the time of booking. The owner will be deemed to have accepted these charges upon confirmation of the booking.
  • Prices may vary from those set out on the website.
  • Walks are invoiced for on the Friday of that week with payment due by end of day of the Sunday of that same week.
  • Payment can be taken via bank transfer or cash.
  • If payment is not made by due date, then an additional fee may be added for each day thereafter until payment is received.
  • All Weekends and Bank Holidays are charged at time and a half with the exception of Good Friday, Easter Monday, Christmas Day, Boxing Day and New Years Day which are charged at twice the normal rate.
  • In addition to this, Easter Weekend, Christmas Eve and New Years Eve are also charged at twice the normal rate.
  • Any personal items of Happy Petz that are damaged or destroyed by your dog must be reimbursed. Cost may cover the item itself, any repairs and/or any replacements.
  • All parking, train fares and congestion charges paid by Happy Petz in order to provide care for your dog must be reimbursed.
  1. Cancellations
  • The cancellation policy for Dog Walking is as follows:-
    1a If cancellation is given in writing within 7 days of the booking you will be charged the full fee.
  • Happy Petz reserve the right to cancel a booking without any liability to Happy Petz.
  1. Weather cancellations / alterations:
  • If the temperature rises above 25 degrees Celsius, walks will be cancelled.
  • Cancelled walks may be replaced with alternative options (ie home visits) on a case-by-case basis. This will be discussed with the owner beforehand and confirmed in writing.
  • Happy Petz endeavour to give owners 48hrs notice for cancelled walks due to the weather. However, owner understands this may not always be possible.
  • Walks that are cancelled due to weather conditions will still be charged for.
  1. Your Dog
  • All dogs are expected to be trained, well socialised and not over boisterous
  • Happy Petz do not accept dogs who are aggressive or reactive to either people or animals in any way.
  • Happy Petz do not accept dogs who show any signs of resource guarding either to people or other animals.
  • Happy Petz accept entire dogs on the basis they pass a behaviour trial.
  • Happy Petz does not accept entire bitches.
  • Dogs must be up to date on all core vaccinations and proof is required.
  • Dogs must be up to date on the Kennel cough vaccine and proof is required.
  • Dogs must be up to date on all flea and worming treatments.
  • Owner must ensure dog is in good health and free from fleas. Happy Petz reserve the right to cancel a walk if the dog is showing any signs of being unwell or of flea infestation.
  • Happy Petz will not walk any dogs that have had a contagious disease or condition within the last 30 days.
  • Owner must notify Happy Petz of any pre-existing conditions or allergies.
  • Happy Petz will endeavour to use the dogs registered veterinary surgery when possible. However, in cases of emergency, and where necessary, owner authorises Happy Petz to use Sandhole Vets for treatment.
  • Owner agrees that dog will socialise with other dogs and accepts the risks involved.
  • Dogs will not be walked off lead in public places unless permission has been given by the owner.
  1. Your Property
  • The property will be left as it was found.
  • Happy Petz is not responsible for any damage or destruction caused by the dog to the property or possessions that occurred before pick up or after drop off.
  • Any key provided will be kept in a locked box.
  • A tag with the pets name on will be attached to any keys provided if an identifiable keyring is not provided by the owner. No personal information (owners name, address, contact information) will be kept with or attached to the key.
  • Any codes provided for security alarms and/or lock boxes on the property will be written down in a password protected file only and not shared unless authorised to do so.
  1. Insurance and Liability
  • Happy Petz is fully insured, DBS checked, and first aid trained.
  • We recommend but do not insist that the dog is insured against sickness, accident or injury and for third party liability prior to walking.
  • Happy Petz will take every precaution to ensure the dog is happy and safe, but Happy Petz do not accept any responsibility for illness, injuries, loss/escapes, or death of the dog while in Happy Petz care. Unless the cause can be proven to be due to negligence on part of Happy Petz.
  • Owner is responsible for any and all veterinary fees while the dog is in Happy Petz care.
  • Owner is liable for any medical care expenses and damages that result from injuries caused by their dog either to another animal or person while in Happy Petz care.
  • Owner recognises the risks associated with Happy Petz transporting your dogs and you expressly relinquish Happy Petz of any and all claims against them.
  1. Portal Details
  • Owner must provide full, honest and detailed information on Happy Petz online portal before walking.
  • Owner agrees to keep Happy Petz informed of any changes.
  • Failure on the owners part to disclose any information which, in Happy Petz view, renders the dog unsuitable for walking will amount to a breach of conditions and termination of future walks effective immediately.